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Privacy Policy


Hotel Granvia Okayama recognizes the importance of all information (hereinafter referred to as the "personal information") that can be identified with a specific customer, such as the customer's name, address, telephone number, etc. and fulfills its social responsibilities while complying with laws and regulations concerning personal information. Our basic policy on the handling of personal information is given below.

1. Company handling personal information Hotel Granvia Okayama, Co. Ltd. 2. Purpose of use of personal information We may use personal information for the following purposes. 1. To carry out hotel operations 2. To send out hotel notifications 3. As anonymized data for statistical purposes, including marketing 4. Other purposes for which prior guest consent has been given 3. Providing personal information to third parties We do not provide personal information to third parties except in cases where prior guest consent has been given or in accordance with the Act on the Protection of Personal Information and other laws. 4. Proper acquisition of personal information We only obtain personal information by just and lawful means. 5. Maintaining accuracy of personal information We strive to ensure that the personal information we handle is accurate and up to date. 6. Protection of personal information We act in line with the following to protect personal information. 1. We have a manager in charge of every task related to the handling of personal information. 2. We have security management measures in place to prevent unauthorized access to personal information as well as loss, falsification, or leaks. 3. We have established regulations to govern the handling of personal information and ensure that all employees are aware of them while also providing supervisory guidance. 4. We undergo careful selection procedures when outsourcing the processing of personal information or similar tasks to a third party and provide guidance and supervision to ensure that their management methods are proper and in line with Hotel Granvia Okayama policies. 7. Disclosing, correcting, or deleting personal information Should a guest request that we disclose, correct, or delete their personal information, we will respond appropriately according to the company procedures and in line with the regulations stipulated in the Act on the Protection of Personal Information. 8. Inquiries regarding personal information Please contact us using the information below with any other inquiries regarding the handling of your personal information. Planning Section, Planning Department, Hotel Granvia Okayama, Co. Ltd. Address: 1-5 Ekimoto-machi, Kita-ku, Okayama City Okayama 700-8515 Phone: 086-234-7000 (main line) Fax: 086-234-7091 We accept inquiries on weekdays from 9 AM to 5 PM. Please note that disclosure and other requests may require a separate fee.

E-payments accepted


Hotel Granvia Okayama accepts QR code payments

  • for room charges as well as
  • in its house-run restaurants.

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